We value clear communication and responsible handling of customer concerns. If you have a question, concern or complaint regarding information or services provided through Suryoday Capital, you can raise it through the applicable support channel.
If you believe that information provided on this website is unclear, inaccurate, incomplete or requires clarification, please contact us through the available support channel.
When raising a complaint, please provide sufficient details about the issue so that it can be understood and reviewed. Avoid sharing passwords, OTPs, card PINs or other confidential authentication information.
Your concern may be reviewed based on the information available and the nature of the issue. Response time can vary depending on the nature and complexity of the matter.
We aim to provide information in a clear and understandable manner and encourage users to review applicable loan terms, charges and lender documents before proceeding.
Suryoday Capital does not guarantee loan approval, loan amount, interest rate, tenure or disbursement. Where a loan application is submitted to a lender, the applicable lender independently evaluates the application and determines the final terms, subject to its policies and applicable requirements.
Please use the support/contact channel made available on this website. We recommend keeping a record of your communication for future reference.
This grievance redressal information is intended to explain how users can raise concerns relating to Suryoday Capital's website or information services. It should not be interpreted as a representation of any lender's statutory grievance mechanism unless expressly stated and applicable. If your concern relates to a specific loan, the applicable lender's grievance redressal process and contact details should also be reviewed in the relevant loan documents or official lender communication.
Frequently Asked Questions
Find answers to common questions about loan options, eligibility, documents, interest rates, repayment and the application process.
You can explore available loan options by reviewing information such as loan amount, interest rate, applicable fees, tenure and eligibility criteria. You should compare the applicable terms and review the lender's final documents before proceeding.
Commonly requested documents may include identity proof, address proof, PAN, income-related documents and bank account details. The exact documents can vary depending on the loan product, lender and applicant profile. Additional documents may also be requested during verification.
Eligibility may depend on factors such as income, employment or business profile, credit history, existing obligations, requested loan amount and repayment capacity. The applicable lender determines the final eligibility according to its assessment criteria.
No. Submitting an enquiry or loan application does not guarantee approval. The applicable lender independently evaluates the application and decides whether to approve or decline it based on its eligibility criteria, verification and applicable lending terms.
Interest rates are generally determined by the applicable lender based on its pricing policy, product terms, applicant profile and assessment. Any available rate or offer should be reviewed in the applicable loan documents before acceptance.
